海淘常用沟通英文模版
发布时间:2015-09-27
海淘常用英文邮件沟通模版：
一．订单确认出现故障的：
Dear Sir/Madam,
I have put an order yesterday, and have received order confirmation e-mail.Today I want to check my purchase information. But I can't sign in. It shows me"Please confirm your registration first. You have received an e-mail forthis. Check your input values."
The problem is, I have never received any e-mail for confirm my registrationuntil now.
Please help me. Thank you.
我昨天下单后已经收到了确认订单的邮件。今天想查看我的账户信息，但没法登陆。上面显示“请先确认注册，你已经收到有关此状况的邮件。”问题是我到现在也没收到确认注册的邮件。
二、追问快递号：
Dear Sir/Madam,
My order number is（订单号）, which was placed on（订单日期）. May I have the tracking number of it?
Thanks.
我在**（订单日期）下了**（订单号），请提供给我运单号，以便我追踪，可以吗？
三、追问砍单原因：
Dear Sir/Madam,
My order number is（订单号）, which was placed on （订单日期）. However, you cancelled it without notifying me.May I know the reason?
我在**（订单日期）下了**（订单号），但你没有任何通知就取消了我的订单，能告诉我原因吗？
四、催卖家发货的：
Dear Sir/Madam,
I have placed an order withNo.（订单号） on （订单日期）, and received order confirmation e-mail in the same day. But the statusstill shows 'in process' today. Since the website showed “Delivery period: ca.10 work days” when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!"
Best wishes!
我在**（订单日期）下了**（订单号），当天就收到了订单确认邮件。但到今天物流还显示“在途中”。因为自我下单之日网站明确告诉我“10个工作日内可以发到加拿大”，所以我恳请是否可以加快运输速度。
五．修改送货地址：
（标题）Re:Amend shipping address of order no.XXX(此处为订单号）
（内容）
Dear Sir/Madam,
My order numberis（订单号）,which was shipped on X/XX(发货日期),TRACKINGNO. (这里写快递单号） but for my mistake, the address is wrongin street no.
I wannarequest to change shipping address, which is XXX（新地址）.
Thanks and regards.
XX(你的名字）
六、要求退回价格差：
Dear Sir/Madam,
My order number is （订单号）. XXX was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund thedifference to my original credit card.
Thanks.
我下了**（订单号），当时下单的价格为$20，现在为$15，所以我强烈要求退回$5的差价，请将差额退回至我的注册信用卡。
七、要求合箱、确认合箱的：
Dear Sir/Madam，
I have just completed my order on amazon.com.
I write this letter just to make sure that I would have all the things Iordered shipped in one single package. Please do not separate them into severalpackages.
我刚在亚马逊下了单，我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。
八、追运单、发错货的：
Dear Sir/Madam,
I have ordered a ***（商品名） on your website, the item had beenshipped on (发货日期), the tracking number is (国外物流单号).
Now my problem is that I haven’t received this item for** Days could you help me to check where is it now?
I found that my package was wrong delivered, my addressis ******. Could you help me to check this problem?
I received it but this item was not what i ordered on your website, could you help me to replace it?
以下为几种问题：已经X天了我还没有收到货，能否帮我查一下我的货物到哪里了？
我发现我的包裹发到别的地方去了，我的地址是*****能否帮我处理？
我已经收到了包裹，但发错货了，能否帮我更换？
九．申请退货
Dear Sir/Madam,
My order number is （订单号）, which was placed on （订单日期）. I don't like it since color is different fromwhat I have expected. Can you offer me free shipping label to return it? Thanks.
我在**（订单日期）下了**（订单号）。由于颜色跟我预期的不同，我想申请退货。你可以给我提供免费的shipping label吗？
（shipping label：出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码）
接下来是与客服在线沟通常用的那些句子：（要记得先看看你购买商品的网站是否提供在线服务哦，没有的话只能电话或者邮件咨询了）
That’s unreasonable! I’d take it for (100￥.)
这真是卖得太贵了！如果（一百块）我就买。
It's too expensive. I can't afford it.
太贵了。我买不起。
How about (100￥)?
卖（一百块钱）怎么样？
I’d buy this if it were cheaper.
如果能便宜一点我就买。
Lower the price, and I’ll consider it.
价钱低一点我才会考虑。
It’s a little overpriced.
这标价有点贵。
I like everything about it except the price.
这东西除了价钱之外我都喜欢。
I’ve seen this cheaper (in) other places. .
我在别家有看过更便宜的。
If I buy more than one, will you give me a discount?
多买一点有折扣吗？
Could you give me a discount?
能给我打折吗？
Is the price negotiable?
这价钱有的商量吗？
3、一般国内晚上8-9点，美国那边客服刚上班，开头一句：Hi ，how are you（你好）? 结尾： Have a nice day（祝你今天愉快）.
4、经常使用到的一句就是I WANT PRICE PROTECT（我想要价格保护）
5、与客服沟通要多说could you help me（能帮一下忙吗）” “please（请）” “ thanks for your help（谢谢你的帮忙）” 之类的礼貌性的词汇，毕竟你是在要求客服帮你解决问题，态度要友好。
6、记得要表达出“I would recommend 网站名 to my friends（我将把网站介绍给我的朋友）” 让她明白你的好的购物体验是会传播出去产生影响。
7、问题解决好了后别吝啬赞美“ you are best custom service I ever met（你是我见过最好的客服）” “wish you a good day（希望你有美好的一天）”
8、在与客服沟通中，用尽可能简洁的语言描述，表达清楚自己的诉求。
一．订单确认出现故障的：
Dear Sir/Madam,
I have put an order yesterday, and have received order confirmation e-mail.Today I want to check my purchase information. But I can't sign in. It shows me"Please confirm your registration first. You have received an e-mail forthis. Check your input values."
The problem is, I have never received any e-mail for confirm my registrationuntil now.
Please help me. Thank you.
我昨天下单后已经收到了确认订单的邮件。今天想查看我的账户信息，但没法登陆。上面显示“请先确认注册，你已经收到有关此状况的邮件。”问题是我到现在也没收到确认注册的邮件。
二、追问快递号：
Dear Sir/Madam,
My order number is（订单号）, which was placed on（订单日期）. May I have the tracking number of it?
Thanks.
我在**（订单日期）下了**（订单号），请提供给我运单号，以便我追踪，可以吗？
三、追问砍单原因：
Dear Sir/Madam,
My order number is（订单号）, which was placed on （订单日期）. However, you cancelled it without notifying me.May I know the reason?
我在**（订单日期）下了**（订单号），但你没有任何通知就取消了我的订单，能告诉我原因吗？
四、催卖家发货的：
Dear Sir/Madam,
I have placed an order withNo.（订单号） on （订单日期）, and received order confirmation e-mail in the same day. But the statusstill shows 'in process' today. Since the website showed “Delivery period: ca.10 work days” when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!"
Best wishes!
我在**（订单日期）下了**（订单号），当天就收到了订单确认邮件。但到今天物流还显示“在途中”。因为自我下单之日网站明确告诉我“10个工作日内可以发到加拿大”，所以我恳请是否可以加快运输速度。
五．修改送货地址：
（标题）Re:Amend shipping address of order no.XXX(此处为订单号）
（内容）
Dear Sir/Madam,
My order numberis（订单号）,which was shipped on X/XX(发货日期),TRACKINGNO. (这里写快递单号） but for my mistake, the address is wrongin street no.
I wannarequest to change shipping address, which is XXX（新地址）.
Thanks and regards.
XX(你的名字）
六、要求退回价格差：
Dear Sir/Madam,
My order number is （订单号）. XXX was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund thedifference to my original credit card.
Thanks.
我下了**（订单号），当时下单的价格为$20，现在为$15，所以我强烈要求退回$5的差价，请将差额退回至我的注册信用卡。
七、要求合箱、确认合箱的：
Dear Sir/Madam，
I have just completed my order on amazon.com.
I write this letter just to make sure that I would have all the things Iordered shipped in one single package. Please do not separate them into severalpackages.
我刚在亚马逊下了单，我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。
八、追运单、发错货的：
Dear Sir/Madam,
I have ordered a ***（商品名） on your website, the item had beenshipped on (发货日期), the tracking number is (国外物流单号).
Now my problem is that I haven’t received this item for** Days could you help me to check where is it now?
I found that my package was wrong delivered, my addressis ******. Could you help me to check this problem?
I received it but this item was not what i ordered on your website, could you help me to replace it?
以下为几种问题：已经X天了我还没有收到货，能否帮我查一下我的货物到哪里了？
我发现我的包裹发到别的地方去了，我的地址是*****能否帮我处理？
我已经收到了包裹，但发错货了，能否帮我更换？
九．申请退货
Dear Sir/Madam,
My order number is （订单号）, which was placed on （订单日期）. I don't like it since color is different fromwhat I have expected. Can you offer me free shipping label to return it? Thanks.
我在**（订单日期）下了**（订单号）。由于颜色跟我预期的不同，我想申请退货。你可以给我提供免费的shipping label吗？
（shipping label：出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码）
接下来是与客服在线沟通常用的那些句子：（要记得先看看你购买商品的网站是否提供在线服务哦，没有的话只能电话或者邮件咨询了）
That’s unreasonable! I’d take it for (100￥.)
这真是卖得太贵了！如果（一百块）我就买。
It's too expensive. I can't afford it.
太贵了。我买不起。
How about (100￥)?
卖（一百块钱）怎么样？
I’d buy this if it were cheaper.
如果能便宜一点我就买。
Lower the price, and I’ll consider it.
价钱低一点我才会考虑。
It’s a little overpriced.
这标价有点贵。
I like everything about it except the price.
这东西除了价钱之外我都喜欢。
I’ve seen this cheaper (in) other places. .
我在别家有看过更便宜的。
If I buy more than one, will you give me a discount?
多买一点有折扣吗？
Could you give me a discount?
能给我打折吗？
Is the price negotiable?
这价钱有的商量吗？
3、一般国内晚上8-9点，美国那边客服刚上班，开头一句：Hi ，how are you（你好）? 结尾： Have a nice day（祝你今天愉快）.
4、经常使用到的一句就是I WANT PRICE PROTECT（我想要价格保护）
5、与客服沟通要多说could you help me（能帮一下忙吗）” “please（请）” “ thanks for your help（谢谢你的帮忙）” 之类的礼貌性的词汇，毕竟你是在要求客服帮你解决问题，态度要友好。
6、记得要表达出“I would recommend 网站名 to my friends（我将把网站介绍给我的朋友）” 让她明白你的好的购物体验是会传播出去产生影响。
7、问题解决好了后别吝啬赞美“ you are best custom service I ever met（你是我见过最好的客服）” “wish you a good day（希望你有美好的一天）”
8、在与客服沟通中，用尽可能简洁的语言描述，表达清楚自己的诉求。
已经投过票了，再说两句:)